Last updated: June 24th, 2021
MyResque is a service that allows clients to make requests for scene-of-accident assistance when their insured motor vehicle is involved in an accident. The service provides a guided process of submitting a request to make it easier for the rescue service providers to determine the right kind of assistance depending on the impact of the accident. The information submitted by the client is augmented with location details from the client mobile’s location services to find nearest rescue service providers and enable the assigned rescue provider to accurately locate the scene of accident.
MyResque is a service that allows clients to make requests for scene-of-accident or scene-of-incident assistance when their motor vehicle is involved in an accident or motoring incident (non-accident related). The service provides a guided process of submitting a request to make it easier for the rescue service providers to determine the right kind of assistance depending on the nature of accident or motoring incident. The information submitted by the client is augmented with location details from the client mobile’s location services to find nearest rescue service providers and enable the assigned rescue provider to accurately locate the scene of accident or motoring incident.
In most cases, MyResque is offered in partnership with insurance companies, who are interested parties with regard to accident-related information. In some instances, insured information (that forms part of the customers data) is provided directly by the respective insurance companies, e.g. benefits entitlement.
We may collect different types of information from users of MyResque and store it in the mobile apps as well as on our servers. The information we collect is as outlined below:
We use your data for the following purposes:
By using MyResque applications, you acknowledge and explicitly agree that we may store, transmit and share your data with 3rd parties for the following purposes:
We may share your details with 3rd parties for the purpose of getting your rescue a service fulfilled as well as with your respective insurance company (for accident-related situations) for purposes of processing your insurance claim. By agreeing to share your data with your insurance company, you further acknowledge that your insurance company may further share the data with other service providers such as insurance assessors, loss adjustors, investigators, their lawyers/advocates, and law enforcement agencies as part of their normal claims processes.
We share your location details with MyResque customers for purposes of requesting for rescue services as well as notifying them of progress in fulfilling their rescue requests. Your details are also shared with insurance companies for their claim processes. By agreeing to share your data with insurance companies, you further acknowledge that the insurance companies may further share the data with other service providers such as insurance assessors, loss adjustors, investigators, their lawyers/advocates, and law enforcement agencies as part of their normal claims processes.
Innovex Solutions shall take suitable operational and technical measures to guard against unauthorized access or loss of the data collected through MyResque Customer App. The following are some of the measures in place:
While Innovex Solutions will take reasonable measures to safeguard your Personal Data, it cannot be held liable for any damages, whether direct or indirect that may result from unauthorized access, loss, or misuse of your Personal Data.
All your personal data will be available in your profile which you can access in the system. In case of an error, you may request us to rectify the error by contacting is through email.